DigiTS

Field Service Management

Transform your ways by deploying DigiTS FSM in your business process to automate workflows, improve visibility across the service cycle, and provide easy access to technical documentation and resources. In this way, along with complete operational visibility, you can better support your service technicians, enabling them to provide faster and more efficient customer service.

Key Benefits of Digitalized Field Service Management

Streamline Work Orders & Job Scheduling

Better Coordination and Communication with the Team

Better Resource Allocation with Scheduling & Dispatching

Customer & Asset History & Knowledge Base

Reduce Wastage and Improved ROI

Service Request Creation

The backend customer support team can initiate Service Requests through the Backend Web Portal, Using the DigiTS FSM App – Service supervisors can create a service request & CRM Integration.

Service Jobs

Service jobs will be generated based on the details provided in the service requests, Unresolved service jobs are re-assigned to another service agent.

Service Operations

Load-in, Input job details, attach reference images, log consumed inventory, Generate Invoices based on the settings (Dynamic Price Change Possible), Load-out and Settlement.

Completely Integrated

2-way integration in real time with ERP and Core System via API’s Self-Managed Admin tasks via Back-End web portal. Operational Reports & KPIs giving insights

Service & Dispatching Console

Operational Visibility

Stay connected and informed with our Live User Tracking feature, designed to provide real-time insights into user activities

Service Job Assessment

Estimating efforts and evaluating the service requests to ensure proper resource allocation and assignment..

Resource Planning & Allocation

Dynamically Assign & Schedule service jobs to the respective Field Service Engineers from the back-office with the help of geo-location to streamline operations & improves workforce planning.

Service Job Assignment

Dispatchers coordinate job assignments,efficiently assigning tasks to technicians based on skillsets, location, and availability to optimize service delivery and customer satisfaction.

Asset Management

Asset Creation

Seamlessly generate new assets with our intuitive creation process, ensuring accuracy and efficiency in your asset management workflow.

Asset Allocation

Optimize resource distribution with our dynamic allocation feature, ensuring assets are assigned effectively to maximize productivity.

Asset Tracking

Gain real-time visibility into asset locations and statuses, facilitating proactive management and minimizing loss or misplacement.

Asset Tracking with Beacons

Enhance asset management efficiency with beacon-based tracking solutions. Track assets in real-time, optimize resource allocation, and improve operational productivity.

Asset Add Request

Simplify asset acquisition with streamlined request procedures, enabling swift addition of new resources to your inventory.

Asset Removal Request

Efficiently manage asset disposal or relocation through our request system, ensuring proper documentation and compliance with company policies.

Route to Market Solutions

Designed to offer function-rich, out-of-box usability, DigiTS solution can be as straightforward or sophisticated based on your regional requirements.