Warranty & Claims Management Solution

WCM
WCM helps to Improve the effectiveness and efficiency of all warranty processes by simplifying and automating product registrations, service-plans, warranty-claims, returns, supplier recovery and service campaigns as per defined policies of the organization.
DigiTS

WCM Solution Features & Capabilities

Manufacturer Control & Engagement

When manufacturer have the ability to access and update their warranty & claims electronically it saves a lot of time and money, which also benefits with more accurate, transparent, and timely information.

Cost & Time Savings

Drastically reduces time spent on administrative duties, with an WCM system in place, those with warranty & claim processing duties will have more time to focus on productive channel building with improved service.

Improved Turn Around Time (TAT)

By streamlining processes, eliminating data errors, automating approval workflow, parts return, supplier recovery, and identification of issues which requires action.

Better Analytics Insights:

Dashboards & Reports to give customers a visual overview of all claims data, providing better insights to detect patterns for data driven decisions.

Integration with Existing Application

WCM provides a tighter integration with any existing ERP system and related application for a seamless flow of data information.

Product improvement:

If the manufacturers are not able to analyze product failures and track recurring problems, there are chances for them to miss the opportunity to do developments to their products.

Centralized Platform:

View all products, customers & warranty data in one location, with hyperlinks to additional information for increased visibility, customize views by role, to manage what different users have access to.

Configurable Solution

Our highly configurable solution provides you with a more cost-effective way to implement changes to the system, without relying on internal IT. Easily map your business processes and organizational structure into the platform.

Enhanced Data Security

Reduces vulnerability of misuse/loss & damage of physical copies, companies can migrate their sensitive data to the database and ensure higher data security with only relevant people accessing it.

Decreased fraud claims:

Policies and processes are incorporated into business logic. Effective processes result in the higher perceptibility of warranty information. Integration reduces warranty prices, thereby improving the first error detection method, widening the possibility of the better value of the product.

Information Accuracy:

While paper claims are often rejected due to inaccuracies, omissions, or other problems, submitting claims electronically can result in fewer lost or incomplete claims. The solution also helps to inform customers on campaigns, product launch, collaterals, and upgrades.

Route to Market Solutions

Designed to offer function-rich, out-of-box usability, DigiTS solution can be as straightforward or sophisticated based on your regional requirements.

Sales Force Automation

A fully digital (paperless) integrated solution for manufacturers...

B2B Omni-Channel

A new ecosystem which involves use of digital solutions .

Inventory

Our centralized inventory solution to track inventory operations.

Last Mile Delivery

Enables manufacturers / distributors to manage orders and shipments

Merchandising

Delivers a complete brand experience..Equip your field & customer service.

Customer Connect

Equip your sales & customer-service team with comprehensive data.

Field Service Management

Transform your ways by deploying DigiTS FSM .

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