Looking for a FieldAssist alternative?
A buyer's framework for comparing sales force automation and retail execution platforms across Asia, the Middle East and Africa.
About FieldAssist
FieldAssist is a sales force automation and retail execution platform used by consumer goods brands, with a significant presence in the Indian and wider Asian markets.
Source: FieldAssist — official site
Eight questions to ask every vendor on your list
Including us. If a vendor cannot demonstrate these on your data, the answer you get in the sales cycle is not the answer you get after go-live.
Genuine offline capability
Most demos run on office Wi-Fi. Field routes do not. Ask to complete a full customer visit with the device in flight mode, then sync — and ask specifically which operations still require a connection, because every vendor has some.
DigiTS: Every customer-facing transaction — invoicing, delivery, returns, collection — completes with no connection, then syncs conflict-safely. Warehouse stock movements reconcile against live quantities and so run connected at the depot; we state that plainly rather than claiming a blanket offline mode.
FieldAssist: confirm directly with the vendor — capabilities change, and we do not publish claims about other products that we cannot verify.
Breadth on one master data set
Separate products for sales, ordering, delivery and merchandising mean separate customer masters and reconciliation between them.
DigiTS: Ten modules — SFA, B2B, Inventory, Dynamic Dispatch, Planning & Forecasting, Last Mile Delivery, Merchandising, Customer Connect, Field Service and Warranty & Claims — share one set of customers, SKUs, pricing and promotions.
FieldAssist: confirm directly with the vendor — capabilities change, and we do not publish claims about other products that we cannot verify.
ERP integration depth and latency
Overnight batch integration means head office is always a day behind. Ask specifically what posts in real time versus on a schedule.
DigiTS: Bidirectional integration with SAP, Oracle, Microsoft Dynamics, Odoo, Sage, Infor and Tally. Transactions post in near real time rather than overnight batch.
FieldAssist: confirm directly with the vendor — capabilities change, and we do not publish claims about other products that we cannot verify.
Promotion and pricing engine
Trade schemes are where generic systems break. Test your three most complicated live promotions during evaluation, not after signing.
DigiTS: Volume, value, slab, bundle and free-goods schemes calculated at invoice time, applied identically across field, telesales and the B2B portal.
FieldAssist: confirm directly with the vendor — capabilities change, and we do not publish claims about other products that we cannot verify.
Multi-language and RTL support
A translated interface is not the same as a properly realigned one. Have a rep who works in the target language, not a manager, run the demo — and check printed documents, not just screens.
DigiTS: Multi-language throughout, with full LTR and RTL layout support and document printing that follows the user's language. Set per user, so mixed teams share one back office.
FieldAssist: confirm directly with the vendor — capabilities change, and we do not publish claims about other products that we cannot verify.
Returns and reverse logistics control
Returns quietly consume distribution margin. Ask how policy is enforced on the device, not just recorded afterwards.
DigiTS: Return policy configurable by SKU, category and quantity, with open, restricted and scheduled modes and end-to-end warehouse tracking.
FieldAssist: confirm directly with the vendor — capabilities change, and we do not publish claims about other products that we cannot verify.
Implementation timeline and who delivers it
Ask whether the people in the room implement, or whether it is handed to a partner after signature. Ask for a reference at your scale.
DigiTS: Regional implementation team, phased rollout starting with a pilot depot before scaling nationally.
FieldAssist: confirm directly with the vendor — capabilities change, and we do not publish claims about other products that we cannot verify.
Total cost of ownership
Licence cost is rarely the largest line. Ask about devices, printers, integration, change requests, support tiers and annual uplift.
DigiTS: Costed per deployment. DigiTS will quote licence, implementation, integration and support separately so the comparison is like for like.
FieldAssist: confirm directly with the vendor — capabilities change, and we do not publish claims about other products that we cannot verify.
Ten modules on one customer master
The practical argument for platform breadth is not a longer feature list — it is that ordering, field sales, stock and delivery stop disagreeing with each other.
FieldAssist alternatives — common questions
Do we need separate systems for SFA and merchandising?
Not necessarily, and there is a real cost to separating them. When merchandising runs in a different system, the same outlet exists twice, visits are logged twice and execution data cannot be read against sales data without reconciliation. In DigiTS, merchandising is a module within the same visit workflow and master data.
How does DigiTS handle distributor networks?
Distributors run DigiTS as their own operational tool — field app, B2B portal and inventory control — while the brand receives standardised secondary sales, stock cover and coverage reporting across the network, regardless of what ERP each distributor uses internally.
Comparing a different vendor?
All third-party product and company names are trademarks of their respective owners and are used here for identification only. DigiTS is not affiliated with, endorsed by, or sponsored by any vendor named on this page. Capabilities described for other products should be confirmed directly with that vendor, as features change over time.
See DigiTS on your own data
Bring your hardest route, your most complex promotion and your worst connectivity blackspot. That is the demo that tells you something useful.
Or email sales@digitsrtm.com