Software is half of it. Getting it adopted is the rest.
Distribution rollouts fail on integration, data quality and field adoption far more often than on features. Our engagement model is built around those three risks.
01
Discovery & solution design
Before anything is quoted, we map how your business actually runs — channels, route models, pricing and promotion structures, approval hierarchies and the shape of your ERP.
- Route and channel model mapping
- Pricing, promotion and rebate rule capture
- Approval and authority matrix design
- Gap analysis against standard configuration
- Phased rollout plan with defined success criteria
02
ERP integration
The integration is where most distribution projects succeed or fail. We build it early, prove it in the pilot, and make posting latency an explicit commitment rather than an assumption.
- SAP, Oracle, Dynamics, Odoo, Sage, Infor, Tally and custom systems
- Bidirectional master and transaction flows
- REST APIs, middleware connectors or scheduled exchange
- Reconciliation reporting between DigiTS and the ERP
- Error handling and replay for failed postings
03
Data migration
Customer masters in distribution are almost always messier than anyone expects — duplicates, dead outlets, inconsistent geocoding. We clean as we migrate rather than importing the mess.
- Customer, SKU, pricing and promotion master migration
- Duplicate outlet detection and merge
- Outlet geo-tagging and route reassignment
- Opening balance and outstanding AR migration
- Parallel-run validation before cutover
04
Training & field enablement
Field turnover is a fact of distribution, so training has to be repeatable rather than a one-off event. We train your trainers and leave the material behind.
- Role-based training for reps, drivers, supervisors and back office
- Delivered in your team's working language
- Train-the-trainer so you can onboard new hires yourself
- Ride-along support during the first live weeks
- Reference material and quick-guides for the field
05
Phased rollout
A pilot depot goes live alongside your existing process. We watch how reps actually use the app, fix what they work around, and only then scale region by region.
- Single-depot pilot with parallel running
- Field usage review and workflow adjustment
- Region-by-region scaling waves
- Go-live checklist and rollback plan per wave
- Post-wave review before the next region starts
06
Support & continuous improvement
Distribution does not stop for a ticket queue in another time zone. Support is delivered regionally, in your working hours and your language.
- Regional support in local hours
- Defined response and escalation paths
- Configuration changes as your trade evolves
- Release management and version upgrades
- Periodic health checks on usage and adoption
A phased rollout, not a big-bang switch
Every wave has a go-live checklist and a rollback plan. Daily trading is never the thing being risked.
Discovery
Map routes, pricing, ERP and success criteria
Configure
Model your rules; build and test the integration
Pilot
One depot live in parallel with the current process
Refine
Fix what the field works around, then sign off
Scale
Region by region, with review between waves
Implementation questions
How long does implementation take?
A single-country rollout on a standard configuration typically goes live in weeks rather than months. The variables that move that timeline are ERP integration complexity, the number of pricing and promotion rules to model, and how many depots and routes are in scope. Discovery produces a dated plan before you commit.
Who actually does the implementation?
The DigiTS regional team. This is worth asking every vendor on your shortlist — some hand the project to a third-party partner after signature, which changes both the timeline and who is accountable when something does not work.
Can we run DigiTS in parallel with our existing system?
Yes, and for most migrations we recommend it. The pilot depot runs both processes side by side so you can compare outputs and validate the ERP integration without putting daily trading at risk.
What happens to our historical data?
Customer masters, SKUs, pricing, promotions and open receivables are migrated, with duplicate detection and cleansing applied during the process. Historical transactions generally stay in your ERP, which remains the system of record.
What support do we get after go-live?
Regional support in your working hours with defined response and escalation paths, plus configuration changes as your trade evolves, release management and periodic adoption health checks. Support tiers are quoted separately so you can see exactly what you are buying.
Let's map your rollout
A discovery conversation costs you an hour and produces an honest view of scope, timeline and risk — before anyone talks about licences.
Or email sales@digitsrtm.com