Built for distribution as it actually operates
Not a generic CRM with a mobile app bolted on. Four architectural decisions separate DigiTS from tools that demo well and struggle in the field.
01
Offline where the signal actually fails
Master data, pricing rules, promotions and credit limits live on the device, so every customer visit completes in flight mode and sync is a background reconciliation rather than a prerequisite. Warehouse stock movements are the exception, and deliberately so.
- Invoicing, delivery, returns and collection with no signal
- Warehouse load-out, load-in and transfers run connected at the depot
- Conflict-safe sync when connectivity returns
- Runs on mid-range Android hardware, not flagships
02
Ten modules, one customer master
The outlet your rep visits, the account that logs into the portal, and the delivery address on the route plan are the same record — not three records kept in step by a nightly job.
- One customer, SKU, pricing and promotion master
- Adding a module is configuration, not integration
- No duplicate outlets across channels
03
Near real-time ERP posting
Transactions reach your ERP as they happen rather than in an overnight batch, so head office is looking at today's market rather than yesterday's.
- SAP, Oracle, Dynamics, Odoo, Sage, Infor, Tally
- Bidirectional — masters down, transactions up
- REST APIs, middleware and scheduled exchange
04
Designed for this region's trade
Multi-language interfaces with genuine right-to-left alignment, cash-dominant collection, dense traditional trade and e-invoicing mandates were design inputs, not localisation work done afterwards.
- Multi-language interface and document printing, LTR and RTL
- Cash, cheque and digital collection with settlement
- Structured output for regional e-invoicing
The screens your team would actually use
Not stock photography of people pointing at laptops — the real workflows a rep and a dispatcher work in every day.
Route DXB-07 · Deira
Today's route
Calls
24/38
Sales
14,280
Collected
9,150
Journey plan
GPS onAl Noor Supermarket
09:15 · AED 2,140
Fresh Mart Baniyas
09:52 · AED 1,860
Union Co-op Deira
10:30 · In progress
Gulf Grocery LLC
11:05 · Planned
City Star Trading
11:40 · Planned
Strike rate today
Live fleet · Dubai North
14 vehicles · 268 drops planned
DXB-114 · Ahmed R.
Next drop 4 min · 12 of 22 done
On time
96%
1st attempt
94%
Drops/hr
5.8
Exceptions
3
Where DigiTS is and is not the right choice
We would rather lose a deal in the first call than in month four of an implementation.
You need a single narrow point tool and nothing else
You want sales, ordering, stock and delivery on shared master data
Your field teams always have reliable connectivity
Your routes include dead zones, basements and rural stretches
You want to replace your ERP entirely
You want to extend the ERP you already run into the field
Your trade promotions are a single flat discount
You run slab, bundle, free-goods and channel-specific schemes
You need long-cycle opportunity pipeline management
You need high-frequency outlet coverage and execution measurement
If your requirement sits in the left-hand column, another product will serve you better and we will say so. Read our evaluation framework — it is written to help you test every vendor on your shortlist, including us.
What working with us looks like
Discovery
We map your routes, channels, pricing rules and ERP before quoting anything.
Pilot depot
One depot goes live in parallel with your current process, proving the integration.
Phased rollout
Region by region, with field feedback folded back in between waves.
Regional support
Implementation, training and support in your time zone and language.
Straight questions, straight answers
What does offline-first actually mean here?
It means everything a rep does in front of a customer is designed to work with no network connection as its normal state, not as a degraded fallback. Master data, pricing, promotions and credit rules are held on the device, transactions are written locally, and synchronisation is a background reconciliation rather than a prerequisite for trading. The deliberate exception is warehouse stock: load-out, load-in and transfers reconcile against live warehouse quantities, so they run connected at the depot. We would rather be accurate about that than claim a blanket offline mode we do not have.
Why does sharing one customer master matter so much?
Because the alternative is reconciliation. When field sales, the ordering portal and delivery each hold their own copy of a customer, you get duplicate outlets, conflicting prices, orders that cannot be fulfilled, and arguments about which system is right. One master removes an entire category of operational work.
Will DigiTS replace our ERP?
No, and we would advise against anyone who suggests it should. Your ERP remains the system of record for financials, valuation and statutory reporting. DigiTS handles the operational layer your ERP cannot reach and posts results back into it in near real time.
How is pricing structured?
Pricing is quoted per deployment because the variables — number of field users, modules in scope, integration complexity and support tier — differ significantly between customers. We quote licence, implementation, integration and support as separate lines so you can compare like for like against other vendors.
What happens if our field team rejects the app?
That is the single biggest risk in any field rollout, which is why deployments are phased. We pilot one depot, watch how reps actually use it, and adjust workflows before scaling. Features that reps work around instead of using get fixed, not documented as training issues.
See DigiTS running your routes
Book a 30-minute walkthrough with a specialist. We will use your product hierarchy, your pricing rules and one of your real routes — not a generic demo dataset.
Or email sales@digitsrtm.com