Claims settled fast — and only the ones that are valid
DigiTS WCM brings warranty registrations, service claims, trade and promotional claims onto one workflow with automatic entitlement validation, evidence capture, multi-level approval and settlement posted to your ERP.
Claim CLM-7742
Warranty · Serial SN-88-2291043 · AED 1,240
Open claims
128
Avg. settle time
6.2d
Rejection rate
9%
Submitted
Dealer · Gulf Electronics
Entitlement validated
Auto · serial in warranty
Evidence checked
Photos + purchase invoice
Regional approval
Pending · S. Nair
Credit note issued
Posts to ERP
No duplicate found. Serial has no prior claim in the last 24 months.
What Warranty & Claims replaces on day one
The practical difference between running this process on paper and spreadsheets, and running it on DigiTS.
Claims arrive by email with inconsistent evidence
Structured submissions with mandatory documentation
Manual checking of whether cover applies
Automatic entitlement validation against the register
Settlement takes weeks and damages relationships
Approved claims settle on a tracked, predictable cycle
Everything in Warranty & Claims Management
16 capabilities across 4 areas — configured to your operation rather than switched on wholesale.
01
Warranty registration & entitlement
Know exactly what is covered before anyone spends money on it.
Product & serial registration
Register units at sale, by dealer, customer or end-user self-service.
Automatic entitlement validation
Check cover by serial, purchase date, contract and terms at claim time.
Extended warranty handling
Sell and manage extended cover alongside the standard warranty period.
Warranty terms library
Model different terms by product line, channel and country.
02
Claim capture & evidence
Make a complete claim the only kind you can submit.
Multi-channel submission
Claims raised by dealers, distributors, field technicians or the B2B portal.
Mandatory evidence rules
Require photos, invoices and serials before a claim can be submitted.
Trade & promotional claims
Handle listing fees, display support, damage and price-protection claims.
Claim status visibility
Claimants track progress themselves instead of chasing your team.
03
Approval & control
Governance that scales past a spreadsheet and a mailbox.
Multi-level approval workflow
Route by value, type and region through your authority matrix.
Duplicate & fraud detection
Flag repeat serials, unusual frequency and suspicious claim patterns.
Rejection with reason codes
Decline transparently and consistently, with the reason recorded.
Full audit trail
Every action, approver and timestamp retained for audit and dispute.
04
Settlement & analysis
Close the loop financially and learn from the pattern.
Credit note & payment settlement
Approved claims post to your ERP as credits or payments automatically.
Accrual visibility
See outstanding claim liability by product, region and period.
Failure & cost analysis
Identify which products and batches drive warranty cost.
Supplier recovery
Track claims recoverable from principals and component suppliers.
What operations teams notice first
Lower leakage
Entitlement validation and duplicate detection stop claims that should never have been paid.
Happier channel partners
Predictable, transparent settlement removes the biggest source of dealer friction.
Better product feedback
Failure analysis turns claim data into engineering and sourcing decisions.
Warranty & Claims works with the rest of the platform
Same customers, same SKUs, same pricing — so adding a module is configuration, not a second integration project.
Warranty & Claims Management — common questions
Can dealers and distributors submit claims themselves?
Yes. Channel partners submit through the DigiTS portal with mandatory evidence rules applied, and they can track status themselves rather than chasing your claims team by email.
Does it handle trade and promotional claims as well as warranty?
Yes. The same workflow engine processes listing fees, display support, damage, price protection and promotional claims, each with its own evidence requirements and approval path.
How does settlement reach our finance system?
Approved claims post to your ERP as credit notes or payment instructions, with the claim reference retained on both sides for reconciliation and audit.
See Warranty & Claims running your operation
A 30-minute walkthrough using your product hierarchy, your pricing rules and one of your real routes — not a generic demo dataset.
Or email sales@digitsrtm.com