Route to market software for OEM & Industrial
Long-life equipment sold through channel partners, where service contracts carry the margin.
Job JOB-20418
SLA 3h 12mChiller not cooling
Union Co-op Deira · Asset CHL-2291
Entitlement
UNDER AMCContract AMC-1183 · expires 14 Mar 2027 · labour + parts covered
Checklist
Parts from van
How OEM & Industrial distribution works
For OEMs and industrial manufacturers, the equipment sale starts a relationship that lasts years. Machines stay in service across many customer sites and countries, service contracts and AMCs define what is covered, and much of the selling and servicing runs through channel partners.
DigiTS keeps that installed base in one register — serial number, site, configuration and full service history. Contract terms are checked before work is authorised or billed, preventive maintenance visits are generated from each contract's schedule, and partners order parts, book service and submit claims through their own portal.
What makes OEM & Industrial distribution hard
- Installed base spread across many customers and countries
- Service contracts and AMCs with differing entitlements
- Preventive maintenance that must be scheduled, not reactive
- Long spare parts tails to stock and distribute
- Channel partners needing visibility without full system access
Configured for the way this sector runs
Installed base register
Every machine tracked by serial, site, configuration and full service history.
Contract and entitlement management
AMC and warranty terms validated before work is authorised or billed.
Preventive maintenance scheduling
Recurring visits generated automatically from contract and asset schedules.
Spare parts distribution
Multi-location parts inventory including technician vans and regional depots.
Partner portal access
Channel partners order parts, book service and submit claims through a controlled portal.
Where OEM & Industrial businesses usually start
OEM & Industrial distribution questions
Can DigiTS check contract coverage before a job is done?
Yes. AMC and warranty terms are validated before work is authorised or billed. Covered work flows into warranty claims, while chargeable work can be quoted and invoiced on site.
How is preventive maintenance scheduled?
Recurring visits are generated automatically from each contract and asset schedule, so maintenance is planned ahead instead of waiting for a breakdown.
Can channel partners use the system without full access?
Yes. Partners work through a controlled portal where they order parts, book service and submit claims, without access to the rest of your system.
Where are spare parts tracked?
Everywhere they are held — central warehouse, regional depots and technician vans — so your stock position includes parts already out in the field.
See DigiTS configured for OEM & Industrial
Bring one of your real routes and your actual pricing rules to the session. We will show you the workflow your team would use, not a generic demo.
Or email sales@digitsrtm.com