The right engineer, with the right part, inside the SLA
DigiTS FSM manages installations, preventive maintenance and breakdown calls end to end: skill-based scheduling, live dispatch, mobile job cards with parts consumption, and customer sign-off captured on the device.
Job JOB-20418
SLA 3h 12mChiller not cooling
Union Co-op Deira · Asset CHL-2291
Entitlement
UNDER AMCContract AMC-1183 · expires 14 Mar 2027 · labour + parts covered
Checklist
Parts from van
What Field Service replaces on day one
The practical difference between running this process on paper and spreadsheets, and running it on DigiTS.
Jobs assigned by phone and whiteboard
Skill, location and SLA-aware scheduling
Engineer arrives without the right part
Parts checked against van stock before dispatch
Job sheets keyed in days later
Signed digital job card closed on site
Everything in Field Service Management
19 capabilities across 4 areas — configured to your operation rather than switched on wholesale.
01
Scheduling & dispatch
Match the job to the engineer who can actually finish it today.
Skill-based assignment
Route jobs to technicians qualified for that product and fault type.
Location-aware dispatch
Assign by proximity and current workload to cut travel time.
Preventive maintenance scheduling
Generate recurring service visits from contracts and asset schedules.
Emergency call insertion
Slot breakdown calls into the day without wrecking the rest of the schedule.
Capacity planning view
See technician availability across the week before promising a date.
02
Mobile execution
Everything the technician needs, offline, on one device.
Digital job cards
Fault details, asset history, checklists and instructions delivered to the device.
Guided checklists
Enforce safety and quality steps and capture readings as structured data.
Spare parts consumption
Consume parts from van stock, updating inventory and job cost automatically.
Photo & fault evidence
Before-and-after images attached to the job record.
Customer sign-off
On-device signature closing the job with an emailed copy to the customer.
Invoice or quote on site
Raise chargeable service invoices or quotations immediately.
03
Assets, contracts & SLAs
Service the machine, not just the call.
Installed base register
Every asset tracked by serial, location, customer and service history.
Service contract management
AMC and warranty contracts with entitlement checks before work is authorised.
SLA tracking & escalation
Response and resolution clocks with automatic escalation on breach.
Warranty validation
Confirm cover at the point of booking to avoid unbilled work.
04
Performance analytics
Know whether your service operation is improving.
First-time fix rate
Measure how often a job closes on the first visit — the single best service KPI.
SLA compliance dashboards
Response and resolution performance by region, team and contract.
Technician productivity
Jobs per day, travel versus wrench time, and rework rates.
Parts usage analysis
Identify failure patterns and stock the right spares on the right vans.
What operations teams notice first
Higher first-time fix
Parts availability and asset history in the technician's hands before they arrive.
Contracts that stay profitable
Entitlement checks and job costing show which contracts actually make money.
SLA breaches caught early
Live clocks and escalation surface at-risk jobs before the customer complains.
Field Service works with the rest of the platform
Same customers, same SKUs, same pricing — so adding a module is configuration, not a second integration project.
Field Service Management — common questions
Can FSM share vans and stock with the sales operation?
Yes. Service vehicles are inventory locations in DigiTS, so spare parts on a technician's van are tracked, consumed and replenished through the same inventory engine used for sales stock.
Does it handle both warranty and chargeable service?
Yes. Entitlement is checked at booking against warranty and AMC contracts. Chargeable work can be quoted and invoiced on site, while covered work flows into warranty claims.
Do technicians need a constant data connection?
No. Job cards, checklists, parts consumption and customer sign-off all work offline and synchronise when signal returns.
See Field Service running your operation
A 30-minute walkthrough using your product hierarchy, your pricing rules and one of your real routes — not a generic demo dataset.
Or email sales@digitsrtm.com