From dispatch to doorstep, with proof at every stop
DigiTS LMD turns your delivery operation into a planned, tracked and provable process: optimised routes, live driver tracking, electronic proof of delivery, and automatic settlement of cash and returns at the end of the run.
Live fleet · Dubai North
14 vehicles · 268 drops planned
DXB-114 · Ahmed R.
Next drop 4 min · 12 of 22 done
On time
96%
1st attempt
94%
Drops/hr
5.8
Exceptions
3
What Last Mile Delivery replaces on day one
The practical difference between running this process on paper and spreadsheets, and running it on DigiTS.
Routes planned by memory and habit
Optimised sequences by distance, window and capacity
Delivery disputes with no evidence
Signature, photo and GPS-stamped proof of delivery
Customers phone to ask where the van is
Automated notifications and a live tracking link
Everything in Last Mile Delivery
18 capabilities across 4 areas — configured to your operation rather than switched on wholesale.
01
Planning & dispatch
Build the day's runs around real constraints, not guesswork.
Automated route optimisation
Sequence stops by distance, time window, priority and vehicle capacity.
Capacity & vehicle matching
Assign loads to the right vehicle by weight, volume and temperature requirement.
Delivery time windows
Respect outlet opening hours, mall delivery slots and key-account booking windows.
Multi-drop & multi-trip runs
Plan vehicles that return to reload and run a second wave the same day.
Dynamic re-assignment
Reassign stops mid-day when a vehicle breaks down or a priority order lands.
02
Execution & proof
What actually happened at the door, captured as evidence.
Electronic proof of delivery
Signature capture, photo evidence and GPS + timestamp on every drop.
Partial delivery & rejection
Record line-level acceptance, shortfall and rejection with reason codes.
On-the-spot returns
Process returns at the door under the same policy engine used by SFA.
Cash & cheque collection
Collect against delivery, print receipts, and settle at end of run.
Offline operation
Drivers keep working in basements, rural areas and dead zones; data syncs later.
03
Visibility & communication
Everyone knows where the order is — without calling the driver.
Live fleet tracking
Real-time vehicle positions and progress against plan on one control screen.
Customer notifications
Automated dispatch, out-for-delivery and arrival alerts by SMS, WhatsApp or email.
ETA calculation
Live arrival estimates that update as the run progresses.
Exception alerting
Flag late runs, long dwell times and failed drops as they happen.
04
Performance & cost
Understand what each drop actually costs you.
Delivery KPI dashboards
On-time rate, first-attempt success, drops per hour and cost per drop.
Driver performance
Compare productivity, dwell time and exception rates across the fleet.
Plan vs actual analysis
See where routes drift from plan and why.
Vehicle utilisation
Identify under-loaded runs and consolidation opportunities.
What operations teams notice first
Higher first-attempt success
Time windows and customer notifications mean someone is there to receive the goods.
Disputes settled in seconds
Signature, photo and GPS evidence ends the argument about what was delivered.
Lower cost per drop
Optimised sequencing and better vehicle utilisation cut distance and overtime.
Last Mile Delivery works with the rest of the platform
Same customers, same SKUs, same pricing — so adding a module is configuration, not a second integration project.
Last Mile Delivery — common questions
Does last mile delivery work with orders from the B2B portal?
Yes. Orders raised in the DigiTS B2B portal, by field reps in SFA, or in your ERP all flow into the same dispatch pool, so one delivery operation serves every channel.
What does electronic proof of delivery capture?
Signature, photo evidence, GPS coordinates, timestamp, line-level acceptance or rejection with reason codes, and any cash collected — all attached to the delivery record and posted back to your ERP.
Can drivers work without a data connection?
At the drop, yes. Deliveries, proof capture, returns and collections all complete offline and synchronise automatically when signal returns. Loading the vehicle at the depot is the exception, because it reconciles against live warehouse stock and so runs connected.
See Last Mile Delivery running your operation
A 30-minute walkthrough using your product hierarchy, your pricing rules and one of your real routes — not a generic demo dataset.
Or email sales@digitsrtm.com