Let your customers order at 2am, without calling anyone
DigiTS B2B gives every retailer, wholesaler and key account a branded ordering portal and mobile app with their own contracted pricing, live stock, statements and delivery tracking — running on the same data as your field sales team.
Your catalogue
184 SKUs · contracted pricing applied
Reorder your usual — 38 lines
Based on your last 4 weekly orders
Full Cream Milk 1L × 12
DRY-1012In stock
48.00
44.40
Greek Yoghurt 400g × 6
DRY-2406In stock
62.00
54.00
Laban 500ml × 24
DRY-1524Low · 40 cs
51.00
42.50
Fresh Juice Mango 1L × 8
BEV-3108In stock
58.00
46.00
What B2B replaces on day one
The practical difference between running this process on paper and spreadsheets, and running it on DigiTS.
Orders arrive by WhatsApp, phone call and screenshot
Structured orders straight into the ERP, no re-keying
Telesales team spends the day taking repeat orders
Reorder in two taps; telesales focuses on growth accounts
Customers call accounts for a statement
Self-service statement of account for any date range
"Where is my delivery?" calls all afternoon
Live order and delivery status the customer can see
Price disputes after invoicing
Contracted pricing shown before the order is placed
Everything in B2B Omni-Channel Commerce
24 capabilities across 5 areas — configured to your operation rather than switched on wholesale.
01
Ordering that removes friction
Built for the buyer who reorders the same 40 lines every week — and for the one discovering your range.
Two-tap reordering
Reorder from history, favourites or a saved template to drive recurring revenue.
Personalised catalogue
Each customer sees only the SKUs, brands and pack types they are entitled to buy.
Customer-specific pricing
Contracted prices, promotions and slabs render live, so the total is never a surprise.
Live stock availability
Real stock positions and substitutes prevent orders you cannot fulfil.
Minimum order & pack rules
Enforce MOQ, case sizes and pallet rounding at the point of order.
Scheduled & standing orders
Let customers set recurring orders that generate automatically.
02
Self-service that cuts your call volume
Everything your customer service desk currently answers by phone, available on demand.
Statement of account
Customers pull their own statement for any duration, with open and cleared items.
Invoice & delivery note download
Full document history, downloadable as PDF without contacting your team.
Credit position visibility
Available credit and overdue balances shown before checkout to prevent blocked orders.
Returns & claims requests
Raise a return or a claim with photos, routed into the same approval workflow as the field.
Delivery status tracking
Order-to-doorstep visibility linked to the Last Mile Delivery module.
03
Payments & receivables
Collect earlier by making paying the easiest thing your customer does today.
Payment on account
Customers settle open invoices or place on-account payments directly in the portal.
Payment gateway ready
Card and local payment rails integrate into checkout for prepaid channels.
Automated dunning
Overdue reminders trigger on your aging rules instead of a manual chase list.
Credit note visibility
Approved returns and claims appear as credits the customer can apply.
04
Omni-channel by design
One catalogue, one price book, one stock pool — across portal, app, field rep and telesales.
Shared master data with SFA
The portal and the field app read the same customers, SKUs, pricing and promotions.
Rep-assisted ordering
Field reps can open, edit and submit on behalf of an account without leaving their app.
Multi-brand & multi-company
Run separate storefronts for different brands, principals or legal entities.
Multi-level buyer hierarchies
Support corporate accounts where a buyer raises and a controller approves.
Multi-currency & multi-language
Serve regional customers in their currency and language from one platform.
05
Insight & integration
Know what customers are doing before they tell you.
BI analytics & KPIs
Order value, frequency, basket mix and dormancy by customer, brand and channel.
Demand-shift alerts
Surface customers whose ordering pattern has dropped so you can intervene early.
Near real-time ERP integration
Orders, payments and returns flow into your ERP without manual entry.
Product content management
Images, specs, pack data and marketing assets managed centrally per SKU.
What operations teams notice first
Bigger baskets
A browsable, personalised catalogue surfaces range the phone order never mentioned.
Lower cost to serve
Repeat ordering and self-service statements take routine volume off your telesales and finance desks.
Fewer order errors
Structured digital orders remove the transcription mistakes that drive returns and credits.
Always-open sales channel
Customers order outside your working hours, in their own language and currency.
B2B works with the rest of the platform
Same customers, same SKUs, same pricing — so adding a module is configuration, not a second integration project.
B2B Omni-Channel Commerce — common questions
How is DigiTS B2B different from a normal e-commerce website?
Consumer e-commerce shows one catalogue and one price to everyone. B2B trade is the opposite: each customer has contracted pricing, credit limits, entitlement to specific SKUs, minimum order quantities and approval hierarchies. DigiTS B2B is built around those rules and shares its master data with your field sales team, so the portal and the rep quote the same price.
Will the B2B portal conflict with my field sales team?
No — it is designed to complement them. Routine repeat orders move to self-service, and reps are credited for the accounts they own. That frees field time for range extension, merchandising and new outlet acquisition rather than re-keying the same weekly order.
Can customers see their own statement and pay online?
Yes. Customers can pull a statement of account for any date range, download invoices and delivery notes, view their credit position, and settle open invoices or pay on account through the portal.
Does it work as a mobile app as well as a website?
Yes. DigiTS B2B runs as a responsive web store and as a branded mobile app, so a shop owner can reorder from their phone behind the counter. Both read the same catalogue, pricing and stock.
Can I run several brands or companies from one platform?
Yes. DigiTS B2B supports multiple storefronts for different brands, principals or legal entities, each with its own branding, catalogue and pricing, administered centrally.
See B2B running your operation
A 30-minute walkthrough using your product hierarchy, your pricing rules and one of your real routes — not a generic demo dataset.
Or email sales@digitsrtm.com